SERVICES

RESEARCH
Delivering effective and user friendly services requires constant research and evaluation. Wayfinder Associates specialises in gathering the kind of information that will really help you focus on the options available, and choose the best solutions for you and your business.

Experienced in the use of questionnaires, interviews and focus groups as research tools with staff and service users, Wayfinder Associates will identify and build on the data systems and knowledge you already have, so as to develop your capacity to gather useful intelligence for the future.

INVESTING IN QUALITY
Businesses and organisations want to feel good about the services they provide, otherwise what's the point? Why then does 'quality' so often seem like yet another hoop to jump through?

By using a solution focused approach, Wayfinder Associates will work with you to highlight the skills, strengths and resources you have at your disposal. We will help you build cooperation, find out how difficulties have been overcome, and celebrate success.

With knowledge of quality frameworks such as PQASSO, Investors in People, the Common Assessment Framework and the Business Excellence Model, Wayfinder Associates provide the support you need to achieve the recognition you deserve.

TRAINING AND DEVELOPMENT
Wayfinder Associates offer a bespoke service for staff training and development to meet the needs of your business or organisation.

One way is through facilitating 'action learning'; a model of group training that expands the potential for creative solutions in an atmosphere of trust and mutual support.

Specific training workshops or courses cover the following four areas, and can be tailored to apply to the issues relevant to your business or organisation:

A range of courses and workshops are available for individual and group bookings through The Parlour, Wayfinder Associates' business base in Southsea, Hampshire.

COACHING AND SUPERVISION
Working directly with vulnerable and challenging people can really take it out of us. All too often managers and staff find themeselves in a negative spiral, constantly focused on the problems and increasingly critical of 'others'. One of the best ways to work through this is through independent coaching and supervision based on a solution focused approach.

EVENT MANAGEMENT AND PROMOTION
Significant milestones for an organisation or business are often characterised by successful events. Staff development days, fund raising activities, training workshops, professional conferences, celebrations and awards - the way in which these are promoted, facilitated and managed on the day will make a huge difference to effectiveness, the level of participation and how the key messages are remembered.

Wayfinder Associates has an excellent track record of event organisation and management, and brings a fresh and innovative approach to generate the interest and progress you want to achieve.

PROJECT DEVELOPMENT
Is there a piece of work that needs attention within your organisation or business, but it keeps getting stalled or delayed because no one has the time to give it the necessary focus? From project planning, to providing the stimulus to get things moving again, from offering the expertise or skilled input to take the next step towards implementation, to reviewing and evaluating progress, Wayfinder Associates can help.

We will work effectively to make maximum use of the strengths, skills and resources you already have, and to engage your staff to help create a sustainable way forward.